No it’s not possible to come to our office to return or swap a product. If you want to swap a product we deliver the swapped product to your home address. It’s important that you fill out the return form together with the products you want to swap or else we are not able to change your products.

You are always welcome to return products. You can return products 7-14 days after you have received your order. If you regret your purchase – then you have to return the product in the same condition as you received the product. The refund will be transferred to your account within max. 7-14 days since the moment when we receive the product. It can take up to 7-14 days for the return parcel to be accepted and processed by our return stock. It’s important that you write your name, the invoice num-ber and that you want a refund. For more details, check our D’Hause Return Policy to make sure your item is eligible for re-turn.

If your return meets all requirements, return can be initiated via the Online Returns Form (recommended for a faster processing). If you are unable to access the Online Return Form, contact our Customer Service. We are happy to help you with your return.

D’Hause checks all products for their quality before shipment. However should there anyway be faults in the products then you should return the product as soon as possible. You have to write you name, invoice number and what is the fault with the product when it’s returned. A faulty product will be replaced in 7-14 days from when we have received the product. If we don’t have a replacement then we will refund you your money in maximum 14 days from we have received the faulty product Faulty products needs to be returned to: D’Hause, 315, Lot 1171 & 1172, Jalan Batu Kawa, 93250 Kuching Sarawak, Malaysia.

All items sold on Dhause are covered under the 7-DAY EASY PROTECTION and/or SATISFACTION GUARANTEED.
The logo(s) of the return policy for each item can be found on the item’s page

Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.

• Proof of purchase (order number, tax invoice, etc)
• Bank details in Return Form if original payment is made via iPay88.
• Include printed Return Form and D’Hause Tax Invoice in each return package box
• Reason for return has to be valid and return acceptance conditions met (check out below)
Should there be any item damage due to our transportation, please contact our customer service within 24 hours for claim purposes.

You may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required

NOTE: In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes