DHAUSE carries 100% authentic and genuine products, warranty assured.



You can return if the item is not as per described or is of poor quality.



You are ensured with popular and secured payment methods.



You will get full refund if the parcel did not reach you.

What Does DHAUSE Buyer Protection stand for?

100% Genuine products Guarantee.
All purchases on DHAUSE are new and genuine, this applies to every seller listed with us as well. We diligently approve only those sellers who can be trusted to sell you genuine products.

14 Days Return Policy
Not satisfied with your purchase? Facing an issue with your item? Check out our protection plan on your purchases. Click here

Secured Payment
You are ensured with popular and secured payment methods. At DHAUSE, you can pay through PAYPAL and Senangpay.

Delivery Guarantee
You will get full refund if the parcel did not reach you.


What does DHAUSE Buyer Protection cover?

  • You have paid for the item but didn’t receive it
  • You have received a damaged/defective item or an item that does not comply with the specifications as per your original order


What Guarantee Do You get?

100% Genuine products Guarantee.
If the item is found to be counterfeit, you will get a full refund (shipping costs included).

14 Days Return Policy
In case you have received an item not as described, i.e. significantly different from the seller’s product description, you can A: Return
for an exchange, or B: Get a partial refund and keep the item. All this at no extra cost to you, ever.

In case you are simply unhappy with your purchase and would like seek for a refund or exchange, even if there is nothing wrong with
the product. you have to ensure the following requirements are met:

  1. Fill up the form with signature on it which indicate you has honest on the items returned is remained unused and in perfect
    conditions as original. (Photos to show the product condition before repacked, packing slip and invoiced to be attached and
  2. Give consent to take up the return shipment cost.
  3. Give consent to DHAUSE receiving may take up to 7 days to process the checking and total 10 days for the refund to be released.
  4. Give consent a surcharge of 20% per transaction if the return is made after 7 days.

Secured Payment
You have obtained the most popular and secure payment methods for you. Again, you are giving a choice of Senangpay or Paypal to do your payment.

Delivery Guarantee
If the parcel did not reach you, you can seek for the replacement.
If the item was damaged in transit, you will be compensated with a same new item. All this at no extra cost to you, ever.


Who bear the shipping cost?

  • Responsible party to bear shipping cost depends on the reason of your ‘Return’ request.
  • If you requested ‘Return’ due to damaged, faulty or wrong product, DHAUSE will bear the return shipping fee.
  • If the ‘Return’ is due to buyer’s change of mind, then buyer will bear their own shipping fee to return the product to DHAUSE.


What are DHAUSE Buyer Protection coverage details?

Return/Replacement criteria

  • Item is physically damaged/defective
  • Varies from the description Wrong item delivered Wrong colour
  • Wrong style Wrong size Wrong quantity
  • Missing  parts/accessories
  Items which can be Returned*
  All Items except:  Furniture & Mattress

If you would like to return because of not happy with the items, although there is nothing wrong with the products, below the return criteria:  

  • Dissatisfied with the item
  Items which can be Returned*
  All Items except:

  • Electronics
  • DHAUSE Gift Voucher
  • Baby Care Consumables
  • Car care & fresheners
  • Cartridges & Toners
  • Customized items
  • Digital Entertainment
  • Electronic smart watches
  • Furniture & Mattress
  • Gaming
  • Handkerchiefs & Socks
  • Inner wear & sleepwear
  • Kitchen Appliances
  • Laptop Bags & Sleeves
  • Movies & Music Musical Instruments
  • Health, wellness & medicine
  • Nutrition & supplements
  • Office Equipment



In case the replacement item is out of stock, we will refund your amount.
• Items with locks/passwords should be returned unlocked/disabled.