Help Center

GENERAL

I’m a new customer. How do I order ?

Welcome to Dhause. Our company, Karuna (Sarawak) Enterprise Sdn Bhd (972491-T) and hereby trading as “Dhause” and its related entities. Dhause (www.dhause.com) is owned and administered by Karuna (Sarawak) Enterprise Sdn Bhd (972491-T). When you are ready to proceed to checkout, click on ‘Proceed to Checkout’. Please have the bank or credit card details ready as well as delivery address.

Do you have a shop?

No we don’t have a shop. We are 100% based on the internet. However if you want to visit our office, kindly contact our customer service at TEL : (+0350) 331 646 / (+082) 576 113 or via EMAIL : csv@dhause.com

Can I call you?

You are always more than welcome to call us at (+0350) 331 646 / (+082) 576 113. Lines are open
Monday – Friday: 09:00 to 17:00.
We look forward to hearing from you.

ABOUT PRODUCT

The product I want is sold out – will you receive it later?

Unfortunately some products get sold out. Customer service might answer if a specific product will be in stock again. We can only recommend you to have a look at our site, and also subscribe to our newsletters to receive information regarding new products.

I need more info regarding a specific product.

We write as much info as possible on our products such as size, colour, materials and if the product for example is slimfit. If you need further information then please write to the customer service.

The product I have bought is now cheaper – do you pay back the difference?

Unfortunately we are not able to refund the difference for customers who have bought a product which later in time, was reduced in price. We recommend that you subscribe to newsletter to keep up to the latest promotions and offers to avoid disappointment.

ABOUT PAYMENT

Payment in General

Prices are shown in RM (MYR). All prices inclusive Malaysia GST of 6%. We have the right to change prices at any time. We do not offer tax free purchases on orders if you are shopping from outside the country. We are not responsible for the payment of customs, taxes or tariffs in your country.

Which payment method do you accept?

We accept the following payment methods:
• PAYPAL
• senangPay
• Online Payment Gateway
• VISA
• MasterCard

How to use the credit card?

Pay safely and securely by PAYPAL & SenangPay

In the payment phase you will receive an overview of the products you have added to the basket and the total price as well. When you choose “Go to Checkout”, you will be redirected to our secure server where you have to enter the following:

• Credit Card number
• Expiry date
• Control digits

If you don’t fill out these fields correctly then your purchase can’t be registered. After this press button “Accept” and the amount is reserved. The amount is first withdrawn when we ship your order from Dhause. You will receive invoice when you receive your order.

REGARDING FREIGHT & DELIVERY

Can I self collect / pick up?

Unfortunately it’s not possible to pick up your order from our warehouse or office.

My order is a gift – can I add a card?

Yes, you will be able to do so. We offer a variety of design for packaged gift. Please email / call customer ser-vice with regards to this.

I have made an order… Can I change my order?

Only if we have not packed your order. We pack all day so we need your change as soon as possible so we are able to change your order. Call us or email us as soon as possible.
If I am not at home when my package arrives – what happens then?
Our courier services will place a note in your letterbox and you can afterwards pick it up at your local postal office. We recommend that you put in your work address where there will always be someone to receive it.

What is the time of delivery?

Orders are shipped within 2 working days from order placement. Exceptions are items to be ordered from the manufacturer, if not in stock. Normal delivery time to addresses in Malaysia is within 3 to 7 business days after the purchase. The goods are sent by either Citylink, Speedline and Poslaju. All goods are supplied while stocks last. Note: We reserve the right to correct price errors.

TRACKING YOUR ORDER

Can I track my order?

Orders sent as parcels will have a track-and-trace number which you can look up at:

City Link Express
GD Express
Skynet

It might take 36 hours before the parcel is registered.

RETURN & EXCHANGE

Buyer Protection

Click here for more.

STORE CREDIT

How do I use my store credit?

Store credit is a return mechanism worth equally to the value of product you ordered.
You can use the store credit like a voucher code to purchase any item. Store credit can only be used for one-time purchase and is valid for 1 year.

If you have been issued a store credit, you will have received a voucher number.
Please enter this voucher number in the voucher code box and click “Use Voucher” during checkout. A corresponding deduction will be applied to your total amount.

What if I fail to use my store credit within the allocated time frame?

No worries! We can reactivate the store credit for you.
However, please note that reactivation of store credit can only be done once. Store credit that has exceeded one month for reactivation period is deemed void.

CONTACT US

How to Contact DHause

If you have any questions please contact the customer service at csv@dhause.com

KUALA LUMPUR
A-5-10 Empire Tower SS16/1,
Subang Jaya 47500 Selangor

KUCHING
Lot 10210. No 67, 3rd floor,
Jalan Tun Jugah,
93350 Kuching
Sarawak

You are always more than welcome to call us at (+0350) 331 646 / (+082) 576 113.
Lines are open
Monday – Friday: 09:00 to 17:00.
We look forward to hearing from you.